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Valentine’s & Galentine’s gift guide is LIVE
Valentine’s & Galentine’s gift guide is LIVE
Valentine’s & Galentine’s gift guide is LIVE
Valentine’s & Galentine’s gift guide is LIVE
Valentine’s & Galentine’s gift guide is LIVE
Valentine’s & Galentine’s gift guide is LIVE

FAQ


Before ordering, please visit our Terms of Service & our Privacy Policy for additional information as when you order you are agreeing to these terms.

What are your shipping speeds?
We offer a few shipping speeds you will see at checkout. NOTE all are estimated ranges as we cannot guarantee any arrival date as our shipping carriers do not guarantee arrival dates.

  • Flat Rate UPS SurePost Shipping (estimated arrival 9-11 days): $5
  • 2-3 Day Processing + UPS® Ground Shipping (estimated arrival 6-8 days): $10
  • Next Day Processing + UPS® Ground Shipping (estimated arrival 3-5 days): $17
  • Next Day Processing + UPS® Next Day Shipping (estimated arrival 2-3 days): At Cost for UPS

    Above timing is for the mainland US; all island and international shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location. Timing is longer for those areas. 

    What is SurePost Shipping?

    UPS SurePost is a service provided by UPS in which packages are transported to the destination city and handed off to USPS for final delivery. Once the package is transferred to USPS, we cannot provide updates or make changes to the package delivery. 

    Can I have a gift arrive on an exact date?

    Not at this time! Please note, all ranges are approximate and NOT guaranteed. Note: We do not ship on weekends or bank holidays. International shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location.

    How do I track my package?

    For UPS shipments, you may track your package at this website or call the UPS customer service phone number at 1-800-742-5877.

    I need to change my order's shipping address, and it hasn't shipped yet.
    For address changes, please contact orders@happyboxstore.com immediately with your order number (HB-XXXXXX) and the changes needed. If it is something we can do and the order is not yet processed or shipped, we will accommodate as best we can. If not, we may not be able to accommodate this change.

    I need to change my order's shipping address, and it has already shipped.
    If your order has already shipped, we may be able to intercept your package and change the shipping address for a fee of $20. For address changes, please reach out to orders@happyboxstore.com. Once confirmed with UPS that this change can be made, we will invoice you for the fee ($20) and will make necessary updates and/or changes after the invoice is successfully paid. Please note, this fee is determined by UPS.

    What's your cancellation/refund policy?
    All sales are final from Happy Box. We issue no refunds or order cancellations. If you have feedback or issues, please let us know by emailing us at orders@happyboxstore.com.

    Do you ship internationally?
    Yes but prices vary based on location. You must be aware of the laws and tariffs within each country you are shipping to. We recommend you track your order and provide all information to the recipient as they may need to pick up the package and pay tariffs on the goods (again, deemed by each country and unable to be paid for in advance from the USA).

    Please make sure to include your recipient's phone number and email address at checkout to ensure UPS will be able to contact the recipient directly for any shipping related questions or issues.

    I thought you had a free shipping option?
    As a small business, we are unable to offer free shipping at this time.

    Do you ship to APO addresses and PO boxes?
    We are only able to ship to PO and APO addresses via the Flat Rate UPS SurePost Shipping service.  Faster shipping options to PO and APO addresses is not currently offered. Please note, this is a limitation with our UPS shipping partnership.

    How do I ship multiple gifts to different addresses?
    Please see our multiship guide here.

    What happens if my box gets returned to you due to wrong address input?
    Once we receive the box back at our warehouse, we will reach out to you to provide two options:

    1. We will refund the box upon receipt minus a $10 restocking fee for labor and to discard the custom made card and the box as well as any perishable items.
    2. We will reship the box to a NEW address for a $15 reshipping fee (invoiced through PayPal).

    My package shows as “delivered” but I can’t find it. What should I do?
    We 
    recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. 

    Please confirm that the shipping address provided is a correct and valid address.
    If you’re still unable to locate the package, contact us at orders@happyboxstore.com for further assistance.

    How do we collaborate?
    Email hello@happyboxstore.com and we'll direct you to the appropriate team.

    I'm interested in bulk/corporate gifting or custom orders.
    Email corporate@happyboxstore.com or fill out our form.

    Am I able to purchase a gift card?
    Yes! You will be able to purchase a gift card HERE (link also found in the footer of our website). Please note, you will only be able to purchase one gift card at a time.

    Where can I go to find the balance of a gift card?
    You will be able to view your gift card balance HERE (link also found in the footer of our website).

    Can discount codes and/or marketing and seasonal promotions be applied to gift cards?
    No, discount and/or promotional codes can not be applied to the purchase of a gift card(s). Additionally, you will not be able to use a discount code or promotional code on your purchase when using a gift card as a method of payment. All marketed promotions and seasonal promotions can not be applied to the purchase of a gift card(s).

    What happens if I have an issue purchasing or redeeming a gift card?
    We’re happy to help with any issues you may encounter regarding purchasing or redeeming a gift card. Please reach out to us at orders@happyboxstore.com for further assistance.

    I want to use FREESHIP promo code for free shipping, as advertised on your website. What are the terms?
    The FREESHIP promo code is valid from 4/28/21 - 5/4/21 and cannot be combined with any other promotions or discounts. This offer is valid only on standard domestic U.S. shipping.