What are your shipping speeds?
We offer a few shipping speeds you will see at checkout. NOTE all are estimated ranges as we cannot guarantee any arrival date as our shipping carriers do not guarantee arrival dates.
UPDATE 2/11/2021: USPS is significantly delayed in scanning labels, so you may not see updates to your tracking information immediately.
For orders placed AFTER 2/11/21 on:
- Next Business Day Processing + UPS® Ground Shipping (estimated arrival 3-7 business days)
- 2-4 Business Day Processing + UPS® Ground Shipping (estimated arrival 6-10 business days)
- 5-6 Business Day Processing + USPS Shipping (estimated arrival 9-14 business days)
Above timing is for the mainland US; all island and international shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location. Timing is longer for those areas.Can I have a gift arrive on an exact date?
Not at this time! Please note, all ranges are approximate and NOT guaranteed. Note: We do not ship on weekends or bank holidays. International shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location.
How do I track my package?
For USPS shipments, you may track your package at this website or call the USPS customer service phone number at 1-800-275-8777.
For UPS shipments, you may track your package at this website or call the UPS customer service phone number at 1-800-742-5877.
I need to change my order's shipping address, and it hasn't shipped yet.
For address changes, please contact email@example.com immediately with your order number (HB-XXXXXX) and the changes needed. If it is something we can do and the order is not yet processed or shipped, we will accommodate as best we can. If not, we may not be able to accommodate this change.
I need to change my order's shipping address, and it has already shipped.
If your order is with UPS and has already shipped, you can reach out directly to UPS to try and intercept your package and change the shipping address for a fee of $18. This is handled directly through UPS.
What's your cancellation/refund policy?
All sales are final from Happy Box. We issue no refunds or order cancellations. If you have feedback or issues, please let us know by emailing us at firstname.lastname@example.org.
Do you ship internationally?
Yes but it does not fall under free shipping and prices vary based on location. You must be aware of the laws and tariffs within each country you are shipping to. We recommend you track your order and provide all information to the recipient as they may need to pick up the package and pay tariffs on the goods (again, deemed by each country and unable to be paid for in advance from the USA).
Do you ship to APO addresses and PO boxes?
With our free shipping option, we are able to ship to an APO address via USPS. Shipping via UPS, with our faster shipping options, to APO addresses is not currently offered.
Here are USPS directions to ship to APO addresses. Please note you MUST follow these directions for shipments to get delivered.
We do not currently ship to PO boxes.
How do I ship multiple gifts to different addresses?
Please see our multiship guide here.
What happens if my box gets returned to you due to wrong address input?
Once we receive the box back at our warehouse, we will reach out to you to provide two options:
- We will refund the box upon receipt minus a $10 restocking fee for labor and to discard the custom made card and the box as well as any perishable items.
- We will reship the box to a NEW address for a $15 reshipping fee (invoiced through PayPal).
How do we collaborate?
Email email@example.com and we'll direct you to the appropriate team.
I'm interested in bulk/corporate gifting or custom orders.
Email firstname.lastname@example.org or fill out our form: https://happyboxstore.com/pages/corporate
Can discount codes be applied to gift cards?
Not at this time.