FAQ
*Orders currently processing in 2-3 business days.
Need help with an existing order, have a product question, or need help placing a new order? Email our team at orders@happyboxstore.com.
Before ordering, please visit our Terms of Service & our Privacy Policy for additional information as when you order you are agreeing to these terms.
WHEN WILL MY GIFT ARRIVE?
GIFT SHIP SPEED DEPENDS ON PROCESSING TIME & SHIPPING SPEED YOU’VE SELECTED AT CHECKOUT (VARIOUS).
For example, if you’ve selected two day shipping, that is transit time, not processing time included.
Processing time includes handwriting your card (if applicable) and hand packing your box in our warehouse. You will receive a tracking number via email once your order has been processed and shipped. We are currently processing all orders within 2-4 business days and we ship boxes out on Mondays- Fridays. During high seasonal moments, processing time can take up to 5 business days.
Please note that currently PO and APO addresses must ship via Standard Shipping (with UPS Surepost). What is SurePost Shipping? SurePost is a service provided by UPS in which packages are transported to the destination city and handed off to USPS for final delivery. Once the package is transferred to USPS, we cannot provide updates or make changes to the package delivery.
All estimated shipping mentions on site and via email are for the mainland US; all island and international shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location. Timing is longer for those areas.
How do I track my package?
For UPS shipments, you may track your package at this website or call the UPS customer service phone number at 1-800-742-5877, and provide the tracking number sent to you via email.
I need to change my order's shipping address, and it hasn't shipped yet.
For address changes, please contact orders@happyboxstore.com immediately with your order number (HB-XXXXXX) and the changes needed. If it is something we can do and the order is not yet processed or shipped, we will accommodate as best we can. If not, we may not be able to accommodate this change.
I need to change my order's shipping address, and it has already shipped.
If your order has already shipped, we may be able to work with UPS to intercept your package while in transit, and change the shipping address for a fee of $25. Note: this is not always possible and is dependent on UPS to say if it is or is not possible, but we will try our best! For address changes, please reach out to orders@happyboxstore.com. Once confirmed with UPS that this change is possible, we will invoice you for the fee ($25) and will make necessary updates and/or changes after the invoice is successfully paid.
Do you ship internationally?
Yes, but prices and timeline of arrival greatly vary based on location. Please look up and be aware of of the laws and tariffs within each country you are shipping to. We recommend you track your order and provide all information to the recipient as they may need to pick up the package and pay tariffs on the goods (again, deemed by each country and unable to be paid for in advance from the USA).
Please make sure to include your recipient's phone number and email address at checkout to ensure UPS will be able to contact the recipient directly for any shipping related questions or issues.
Do you ship orders to the UK & EU? If so, how will orders be shipped?
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
How do I ship multiple gifts to different addresses in one checkout?
Step 1: Add as many boxes to your cart that you like (curated or build your own!)
Step 2: In your side cart, select the “shipping to multiple locations” button
Step 3: Specify how many unique addresses you are shipping to for each box in your cart (you can even update quantities here if you need to!)
Step 4: Add the individual addresses that you would like to ship to for each box
Step 5: Press the “proceed to checkout” button
Step 6: You will be taken to the checkout screen, and your boxes will all ship to the respective addresses via UPS Ground
Buying in very high quantities (20+)? We can help! Email corporate@happyboxstore.com to place larger bulk orders.
What is Hold for Christmas shipping and when will my order ship if I select this shipping service?
If you select "Hold for Christmas" as your shipping option, your order will ship from our NJ warehouse via UPS Ground between on 12/14/22-12/16/22, so that your recipient will receive their Happy Box estimated prior to Christmas Day. To make adjustments to your shipping service, email orders@happyboxstore.com.
ORDER FULFILLMENT
Does shipping time include processing time?
Shipping time does not include processing time. Each order is 100% unique and requires some time to pack and put it together. Processing time is the time in which our team is fulfilling your order and preparing it to be shipped. Once shipped, you will receive a confirmation with tracking information. All processing, shipping, and arrival times are estimates and are subject to change. Orders are processed and shipped on business days, Mon-Fri from 9am-5pm EST, on non-bank holidays. All orders are processed within 1-4 business days.
Can I have a gift arrive on an exact date?
Not at this time! Please note, all shipping times are ranges, estimates, and are approximate and NOT guaranteed. Note: We do not ship on weekends or bank holidays.
ORDER ISSUES
What happens if my box gets returned to you due to wrong address input?
Once we receive the box back at our warehouse, we will reach out to you to provide two options:
- We will refund the box upon receipt minus a $10 restocking fee for labor and to discard the custom made card and the box as well as any perishable items.
- We will reship the box to a NEW address for a $15 reshipping fee.
My package shows as “delivered” but I can’t find it. What should I do?
We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package.
Please confirm that the shipping address provided is a correct and valid address.
If you’re still unable to locate the package, contact us at orders@happyboxstore.com for further assistance. Please have your order number ready.
CANCELATION/ REFUNDS
What's your cancellation/refund policy?
Due to the custom nature of our service, all sales are final from Happy Box. We do not issue refunds or order cancellations. If you have feedback or issues, please let us know by emailing us at orders@happyboxstore.com.
THE SHOPPE / BUYING INDIVIDUAL GIFTS
What is The Shoppe?
Now your favorite Happy Box products are available to purchase individually. Visit the Happy Box Shoppe to purchase individual items. Shop here.
All individual items purchased through The Shoppe will ship in standard shipping packaging (not in a Happy Box). A handwritten note will not be included in any Shoppe orders.
GIFT CARDS & DISCOUNT CODES
Discounts from SMS/Marketing Emails or Social Media can only be applied to orders placed directly on happyboxstore.com. They cannot be used for custom corporate concierge gift campaign orders placed/invoiced through our corporate team, unless otherwise specified. Discount codes cannot be used to purchase gift cards.
Am I able to purchase a gift card?
Yes! You will be able to purchase a gift card HERE for the following amounts: $25, $50, $75 or $100 (the link also found in the footer of our website). Please note, if you buy one gift card, we will email the gift card directly to your recipient. If you buy more than one gift card, we will send the gift cards to you via email for you to distribute as you wish.
Where can I go to find the balance of a gift card?
You will be able to view your gift card balance HERE (link also found in the footer of our website).
Can discount codes and/or marketing and seasonal promotions be applied to gift cards?
No, discount and/or promotional codes cannot be applied to the purchase of a gift card(s). Additionally, you will not be able to use a discount code or promotional code on your purchase when using a gift card as a method of payment. All marketed promotions and seasonal promotions can not be applied to the purchase of a gift card(s).
What happens if I have an issue purchasing or redeeming a gift card?
We’re happy to help with any issues you may encounter regarding purchasing or redeeming a gift card. Please reach out to us at orders@happyboxstore.com for further assistance.
Can I have a coupon?
Sign up for our emails (click "get $3 off") and you will get some to your inbox, or sign up for texts, right on the homepage of the site! We send coupons through these methods a few times per month.
Can I apply a coupon that is expired?
No coupon/promo can be used on orders already placed, retroactively applied, or beyond expiration dates.
Can I "stack" multiple coupons/promo codes?
No, we only allow for one promo code/coupon per order.
CORPORATE GIFTING
Do you make custom corporate gifts?
Yes, we do! You can purchase any of our branded corporate swag gifts directly on our website, or you can reach out to us via email at corporate@happyboxstore.com if you’re looking for something more custom. We have the ability to create 100% custom gifts for any reason you may have. Feel free to learn more by viewing our Corporate Gifting page. Typically, custom corporate gifting campaigns have a minimum of 50 boxes or a minimum budget of $2000.
Can you add my company’s branding to your gifts?
Yes, we can! We offer many options for branded packaging and box contents. To get inspired, check out some of our past client work here.
LOYALTY & REWARDS
Our loyalty and rewards program is expiring 11/30/22 - please use all points before then.
LET'S WORK TOGETHER
Want to inquire about a partnership or collaboration with our marketing team?
Email hello@happyboxstore.com.
Have a product pitch?
Email johnb@happyboxstore.com with product line sheet and pricing.
I'm interested in bulk/corporate gifting or custom orders.
Email corporate@happyboxstore.com or fill out our inquiry form.
Media Request or something else?
Email hello@happyboxstore.com.
Gift of Choice FAQ
For any requests to change recipient email timing, you must email orders@happyboxstore.com. Changes will be implemented in approximately 2 business days. Changes cannot be made for emails going out within 24 hours, but we will do our best to service your need.
I have a question/issue with my order.
Any issues with your order, or general questions about Gift of Choice, please email orders@happyboxstore.com.
What is your cancellation/return/exchange policy?
Due to the custom nature of our business and the complex logistics in working with our amazing gift partners, all Gift of Choice orders are final.
How will my recipient know they got a gift?
Recipients of Gift of Choice gifts will be notified via email 4 times over 30 days, at which point their gift will expire.
My recipient is not getting the gift notifications, what can I do?
Double check your order confirmation to ensure the email address you’ve input is correct, and email orders@happyboxstore.com if it is not. If it is correct, please ask your recipient to check their promotions and spam filters as the notifications may be stuck there. Note: we cannot control this as every mail service is different.
What happens if my recipient does not claim their gift?
The gift purchaser has 60 days from expiration date of the gift to convert the Gift of Choice credit to happyboxstore.com store credit. To do so, email orders@happyboxstore.com with your order number. After that 60 days, the gift credit will be considered abandoned and no longer able to be redeemed.
Can I ship a Gift of Choice gift internationally?
Not at this time; we are currently only shipping to the domestic U.S.
Can I use a discount code on a Gift of Choice order?
At this time, no marketing/promotions/discount codes can be used on Gift of Choice orders.