FREQUENTLY ASKED QUESTIONS
How do you ship?
We mainly use USPS to ship our packages. To track your order, enter your tracking # here. You will get an order # and tracking info upon completion of your order.
How long does shipping take?
We have a few shipping options to help you get as close as possible to your desired delivery date, see below!
Note: We ship from the east coast, so east coasters will receive more towards the minimum times noted below, west coasters more on the maximum time noted below. HI and AK take longer than below. Reach out with questions.
- Processing definition: the time it takes our team to handwrite your card, and hand pack your custom box.
- FREE No Rush: 24 hour processing + 5-8 shipping = gift arrival in 6-10 business days
- Priority ($7): 24 hour processing + 2-4 shipping = gift arrival in 3-6 business days
- Rush ($12): 24 hour processing + 1-3 shipping = gift arrival in 2-4 business days
- International Shipping: Currently unavailable
*Additional delays may occur for orders placed on/around national holidays (i.e when the post office is closed).
Why is there a processing fee for hand-packing/handwriting the card?
Building your custom order takes time, and we want to spend time on it to make sure it's perfect. This fee is non-refundable, in any situation.
But my card was blank, do I still pay the fee?
Yes, this is a fee to ensure each box is also packed and prepared to ship perfectly. This fee is non-refundable, in any situation.
Something is missing from my box. What do I do?
Real humans pack our boxes and write out cards--sometimes mistakes are made! Email us at email@example.com and we'll do everything we can to make it right. Note: provide your order # and ideally images when you email to speed things along
My box was lost or stolen. What do I do?
We will work with you to get another box out ASAP**
**Additional fees apply when the box is returned to sender. To send the box back out, we charge for a new shipping label, and potentially a new box, if there is damage to it.
Do you put receipts in the packages?
Never! Since almost all of our orders are surprises, we do not include receipts or invoices in with our shipped packages. You will get an email with your order information and receipt.
There is a problem with my order.
Please contact firstname.lastname@example.org with the issue.
My tracking info says "delivered" but my box wasn't, what do I do?
• First step, is to call the recipient. Make sure it wasn't left on her step or isn't with her doorman, the store under her apartment, etc.
• Next, call USPS, UPS or whatever service your confirmation email notes. Get all the info you can from them based on what happened.
• Shoot us an email with your order number to email@example.com. We will work on our end to figure out what went wrong, but USPS is who makes the magic happen. Have your tracking number available and call them ASAP. We never want to disappoint our customers, and we'll work super hard to make this right, as best we can, but once the box leaves our warehouse, we rely on USPS to ship it safely to their door!
If your order was returned to us, you'll be refunded for all the items you purchased once we receive the box. Note: you will be charged a $10 restocking fee.
I entered the wrong address, what do I do now?
If you just ordered, just write us an email ASAP to firstname.lastname@example.org and let us know your order number and the new, updated address needed.
If your order has already been shipped to the wrong address due to an input error on your end, we recommend calling USPS and trying to solve it with them. We cannot be responsible for your inputting address errors, so please double check your orders! If it get's sent back to us, we will have to charge a re-shipping fee of $7.
Do you do same day delivery?
We don't have our own delivery service, which means we can't do all that jazzy same-day delivery stuff at this time.
Will you spellcheck/edit my messages?
No. Because inside jokes exist, we write in each word EXACTLY as you typed it in-- so please double check your cards prior to checkout!
Will you sign my name?
If you write it in your message we will! We only write what YOU TYPE in the message box in the box-builder. If you left your name off, we will not include it.
Can I customize a box?
Yes, visit our Happy Box Builder!
What's your refund policy?
All sales are final. But if you have feedback or issues, please let us know.
Can I collaborate with Happy Box Store?
We're open to it! Give us a shout: email@example.com