FREQUENTLY ASKED QUESTIONS
How long does shipping take?
We have three shipping options to help you get as close as possible to your desired delivery date!
Note: We ship from the east coast, so east coasters will receive more towards the minimum times noted below, west coasters more on the maximum time noted below.
FREE Standard: 1 business day processing + 2-7 business days shipping time (depending on location, see above) = gift arrival between 3-8 business days.
USPS priority ($9): 1 business day processing + 2-5 business days shipping time = gift arrival between 2-5 business days.
Rush shipping: 1 business day processing + 1-2 business days = gift arrival between 1-3 business days.
International Shipping: TBD, specific options visible upon checkout
**all orders must be placed before 9am to be processed same-day.
**Additional delays may occur for orders placed on/around national holidays (i.e when the post office isn't open, shipping is affected).
**Shipping carrier is determined by weight, you will receive a tracking number so you can check in on your order status!
What is "processing" time?
This is our team receiving your order, hand-packing and handwriting your card and prepping for shipment.
Do you put receipts in the packages?
Never! Since almost all of our orders are surprises, we do not include receipts or invoices in with our shipped packages. You will get an email with your order information and receipt.
There is a problem with my order.
Please contact firstname.lastname@example.org with the issue.
My tracking info says delivered but my box wasn't, what do I do?
Okay, breathe. we will get through this! First step, is to call the recipient. Make sure it wasn't left on her step or isn't with her doorman, etc. Next, call USPS, UPS or whatever service your confirmation email notes. Get all the info you can and notify us via email. We will work on our end to figure out what went wrong, but it always helps when you get the ball rolling! We never want to disappoint our customers, and we'll work super hard to make this right, as best we can.
If your order was returned to us, you'll be refunded for all the items you purchased once we receive the box. Note: you will be charged a $10 restocking fee.
I entered the wrong address, what do I do now?
If you just ordered, just write us an email ASAP-- email@example.com
If your order has already been shipped to the wrong address due to an input error unfortunately there's nothing we can do. Email us immediately if you believe you entered the wrong address.
You guys do same day delivery, right?
LOL no. Simply put, we don't have our own delivery service, which means we can't do same-day stuff. Note: while sell on Amazon, but we physically can't offer same-day delivery.
Can I customize a box?
Yes, visit our product builder!
What's your refund policy?
All sales are final. But we're sure your recipient will love them!
Can I collaborate with Happy Box Store?
We're open to it! Give us a shout: firstname.lastname@example.org
Do we have Men's Items?
I need a suggestion for a Birthday gift.
Check out our Birthday Box