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FAQ


Before ordering, please visit our Terms of Service & our Privacy Policy for additional information.

Can I have a gift arrive on an exact date?
Not at this time, as we partner with shipping partners like USPS to ship all gifts. We have a few shipping speed options at checkout. Select the one that works best for your gift occasion but please note, all ranges are approximate and not guaranteed. 

How fast do you ship?
See below the shipping options you will see at checkout. These are ranges and not guaranteed. If you need a gift urgently, we encourage you to choose RUSH shipping. Note: we do not ship on weekends or bank holidays. International shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location.

I need to change my order shipping address
For address changes, please contact orders@happyboxstore.com immediately with your order number and the changes needed. If it is something we can do and the order is not yet processed or shipped, we will accommodate as best we can.

What's your cancellation/refund policy?
All sales are final from Happy Box. We issue no refunds or order cancellations. If you have feedback or issues, please let us know by emailing us at orders@happyboxstore.com

Do you ship internationally?
Yes but it does not fall under free shipping and prices vary based on location. You must be aware of the laws and tariffs within each country you are shipping to. We recommend you track your order and provide all information to the recipient as they may need to pick up the package and pay tariffs on the goods (again, deemed by each country and unable to be paid for in advance from the USA).

Do you ship to APO addresses?
We ship anywhere the United States Postal Service delivers. Here are USPS directions to ship to APO addresses. Please note you MUST follow these directions for shipments to get delivered.