What are your shipping speeds?
We offer a few shipping speeds you will see at checkout. NOTE all are estimated ranges as we cannot guarantee any arrival date as we work with USPS who does not guarantee arrival dates.
UPDATE 2/11/2021: USPS is significantly delayed in scanning labels, so you may not see updates to your tracking information immediately.
For orders placed before 2/11/21:
- Standard Shipping: 10-14 Business Days Arrival
- Faster Shipping: 6-10 Business Days Arrival
- Fastest Shipping: 4-6 Business Days Arrival
For orders placed AFTER 2/11/21 on:
Rush processing (2-3 business days) & USPS Priority Shipping (2-4 business days estimated in transit)
- Standard processing (5-9 business days) & USPS Priority Shipping (2-4 business days estimated in transit)
Above timing is for mainland US; all island and international shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location. Timing is longer for those areas.Can I have a gift arrive on an exact date?
Not at this time, as we partner with shipping partners like USPS to ship all gifts. Please note, all ranges are approximate and NOT guaranteed. Note: we do not ship on weekends or bank holidays. International shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location.
I need to change my order shipping address
For address changes, please contact email@example.com immediately with your order number and the changes needed. If it is something we can do and the order is not yet processed or shipped, we will accommodate as best we can. If not, we may not be able to accommodate this change.
What's your cancellation/refund policy?
All sales are final from Happy Box. We issue no refunds or order cancellations. If you have feedback or issues, please let us know by emailing us at firstname.lastname@example.org.
Do you ship internationally?
Yes but it does not fall under free shipping and prices vary based on location. You must be aware of the laws and tariffs within each country you are shipping to. We recommend you track your order and provide all information to the recipient as they may need to pick up the package and pay tariffs on the goods (again, deemed by each country and unable to be paid for in advance from the USA).
Do you ship to APO addresses?
We ship anywhere the United States Postal Service delivers. Here are USPS directions to ship to APO addresses. Please note you MUST follow these directions for shipments to get delivered.
How to I ship multiple gifts to different addresses?
Please see our multiship guide here.
What happens if my box gets returned to you due to wrong address input?
We will refund the box upon receipt minus a $10 restocking fee for labor and to discard the custom made card and the box as well as any perishable items.