Need help with an existing order, have a product question, or need help placing a new order? Email our Customer Support team at email@example.com.
SHIPPING & TRACKING
What are your shipping speeds?
We offer a few shipping speeds you will see at checkout.
All processing, shipping, and arrival times are estimates and are subject to change as our shipping carriers do not guarantee arrival dates. Orders are processed and shipped on business days, Mon-Fri from 9am-3pm EST, on non-bank holidays.
Standard Shipping (UPS Surepost): $10
Faster Shipping (UPS® Ground): $15
Fastest Shipping (UPS® Ground): $18
Processing time includes handwriting your card (if applicable) and hand packing your box in our warehouse. You will receive a tracking number via email once your order has been processed and shipped.
Please note that currently PO and APO addresses must ship via Standard Shipping (with USP Surepost). We are working to expand those options in the future.
Above timing is for the mainland US; all island and international shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location. Timing is longer for those areas.
What is SurePost Shipping?
UPS SurePost is a service provided by UPS in which packages are transported to the destination city and handed off to USPS for final delivery. Once the package is transferred to USPS, we cannot provide updates or make changes to the package delivery.
How do I track my package?
For UPS shipments, you may track your package at this website or call the UPS customer service phone number at 1-800-742-5877.
I need to change my order's shipping address, and it hasn't shipped yet.
For address changes, please contact firstname.lastname@example.org immediately with your order number (HB-XXXXXX) and the changes needed. If it is something we can do and the order is not yet processed or shipped, we will accommodate as best we can. If not, we may not be able to accommodate this change.
I need to change my order's shipping address, and it has already shipped.
If your order has already shipped, we may be able to intercept your package and change the shipping address for a fee of $20. For address changes, please reach out to email@example.com. Once confirmed with UPS that this change can be made, we will invoice you for the fee ($20) and will make necessary updates and/or changes after the invoice is successfully paid. Please note, this fee is determined by UPS.
Do you ship internationally?
Yes but prices vary based on location. You must be aware of the laws and tariffs within each country you are shipping to. We recommend you track your order and provide all information to the recipient as they may need to pick up the package and pay tariffs on the goods (again, deemed by each country and unable to be paid for in advance from the USA).
Please make sure to include your recipient's phone number and email address at checkout to ensure UPS will be able to contact the recipient directly for any shipping related questions or issues.
Do you have a free shipping option?
As a small business, we are unable to offer free shipping at this time.
Do you ship to APO addresses and PO boxes?
We are only able to ship to PO and APO addresses via the Flat Rate UPS SurePost Shipping service. Faster shipping options to PO and APO addresses is not currently offered. Please note, this is a limitation with our UPS shipping partnership.
How do I ship multiple gifts to different addresses?
Please see our multiship guide here.
I selected a shipping speed that includes "Processing Time." What does that mean?
Due to the custom nature of each other, our fulfillment team will handwrite each cards and hand-pack each box. Processing time is the time in which our team is fulfilling your order and preparing it to be shipped. Once shipped, you will receive a confirmation with tracking information. All processing and shipping ranges are estimates and can not be guaranteed.
Can I have a gift arrive on an exact date?
Not at this time! Please note, all ranges are approximate and NOT guaranteed. Note: We do not ship on weekends or bank holidays. International shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location.
What happens if my box gets returned to you due to wrong address input?
Once we receive the box back at our warehouse, we will reach out to you to provide two options:
- We will refund the box upon receipt minus a $10 restocking fee for labor and to discard the custom made card and the box as well as any perishable items.
- We will reship the box to a NEW address for a $15 reshipping fee (invoiced through PayPal).
My package shows as “delivered” but I can’t find it. What should I do?
We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package.
Please confirm that the shipping address provided is a correct and valid address.
If you’re still unable to locate the package, contact us at firstname.lastname@example.org for further assistance.
What's your cancellation/refund policy?
All sales are final from Happy Box. We issue no refunds or order cancellations. If you have feedback or issues, please let us know by emailing us at email@example.com.
THE SHOPPE / BUYING INDIVIDUAL GIFTS
What is The Shoppe?
Now your favorite Happy Box products are available to purchase individually. Visit the Happy Box Shoppe to purchase individual items. Shop here
How do The Shoppe products ship?
All individual items purchased through The Shoppe will ship in standard shipping packaging (not in a Happy Box) and will include a packing slip. The packing slip will not include the price and additional receipts or payment confirmation will not be included. A handwritten note will not be included in any Shoppe orders.
GIFT CARDS & DISCOUNT CODES
Discounts from SMS/Marketing Emails or Social Media can only be applied to orders placed directly on happyboxstore.com, they cannot be used for custom corporate concierge gift campaign orders placed/invoiced through our corporate team, unless otherwise specified.
Am I able to purchase a gift card?
Yes! You will be able to purchase a gift card HERE for the following amounts: $25, $50, $75 or $100 (the link also found in the footer of our website). Please note, If you buy one gift card, we will email the gift card directly to your recipient. If you buy more than one gift card, we will send the gift cards to you via email for you to distribute as you wish
Where can I go to find the balance of a gift card?
You will be able to view your gift card balance HERE (link also found in the footer of our website).
Can discount codes and/or marketing and seasonal promotions be applied to gift cards?
No, discount and/or promotional codes can not be applied to the purchase of a gift card(s). Additionally, you will not be able to use a discount code or promotional code on your purchase when using a gift card as a method of payment. All marketed promotions and seasonal promotions can not be applied to the purchase of a gift card(s).
What happens if I have an issue purchasing or redeeming a gift card?
We’re happy to help with any issues you may encounter regarding purchasing or redeeming a gift card. Please reach out to us at firstname.lastname@example.org for further assistance.
Can I have a coupon?
Sign up for our emails (click "subscribe") in the footer and you will get some to your inbox, or sign up for texts, right on the home page of the site! We send coupons through these methods a few times per month.
Can I apply a coupon that is expired?
No, no coupon/promo can be used on orders already placed or retroactively, or beyond expirations.
Can I "stack" multiple coupons/promo codes?
No, one promo code/coupon per order.
LET'S WORK TOGETHER
Want to collaborate with our marketing team?
Have a product pitch?
Email email@example.com with product line sheet and pricing.
I'm interested in bulk/corporate gifting or custom orders.
Email firstname.lastname@example.org or fill out our form.
Media Request or something else?