A top Manhattan real estate company, The Agency, approached us with two challenges: to help enhance their client closing process with unique gifts, and to automate the entire process for their teams.
Closing on a home is one of life’s biggest milestones, and The Agency wanted to leave their clients with more than just a set of keys: they wanted to leave them with a branded experience that their clients would remember them for.
So We Got to Work:
First, we saw this opportunity to break the mold of the traditional bottle of champagne and instead created a unique, “instagrammable” welcome home gift that included a custom branded unboxing experience and delivered on the company’s brand values and promise of a quality experience when working with their agents.
Then, we created a tiered gifting system to assign variations of the unique gifts based on client value ( client spend), ensuring every gift was personal, meaningful, and strategic.Develop an “instagrammable” welcome home gift that symbolized new beginnings and reflected their brand values of care, professionalism, and connection, while leveraging the highest quality of branded items, as well as some unbranded treats they could enjoy.
Finally, we streamlined the company’s ongoing gifting so agents could effortlessly send consistent, branded gifts to clients who closed, without any additional work or stress.We also leveraged our reporting dashboard for their teams to easily monitor, track & manage shipments and review analytics.
How These Gifts Went “Beyond The Box"
- Strengthening Client Relationships: By gifting at a pivotal moment, The Agency ensured clients felt seen, valued, and celebrated. This thoughtful approach created an emotional connection that fosters loyalty and increases referrals—a win for both clients and the agency.
- Aligning with Brand Values: Each gift was a seamless extension of The Agency’s brand, reflecting their dedication to thoughtfulness, quality, care, and professionalism. This alignment created a positive and memorable experience for every client.
- Streamlined Logistics: With Happy Box managing sourcing, assembly, and fulfillment, the agency could focus on what they do best—nurturing relationships and closing deals—while ensuring a consistent and stress-free gifting process.
- Creating Lasting Impressions: Thoughtful gifts like these leave a lasting mark. Every time a client lights the candle or watches their seeds sprout, they’re reminded of the care, warmth, and professionalism that defined their experience with the agency.
The Happy Box Difference
We don’t just deliver gifts—we deliver solutions. Strategic gifting goes far beyond the physical box—it’s about creating meaningful moments that resonate deeply & showcase your brand. For this agency, we transformed a transactional milestone into a heartfelt celebration, helping their clients feel truly at home.
To learn more about how we can plus up and automate your corporate gifting, learn more here or book a call with our team.