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Frequently Asked Questions

  • What is your current processing time?
  • What is Hold for Holiday shipping and when will my order ship if I select this shipping service?
  • Need help with an existing order, have a product question, or need help placing a new order?
  • How do I track my package?
  • I need to change my order's shipping address, and it hasn't shipped yet.
  • I need to change my order's shipping address, and it has already shipped.
  • Do you ship internationally?
  • Do you ship orders to the UK & EU? If so, how will orders be shipped?
  • Can I have a gift arrive on an exact date?
  • What happens if my box gets returned to Happy Box due to wrong address input?
  • My package shows as “delivered” but I can’t find it. What should I do?
  • What's your cancellation/refund policy?
  • What can I use discounts on?
  • Am I able to purchase a gift card?
  • Where can I go to find the balance of a gift card?
  • Do you make custom corporate gifts with my logo?
  • How long to custom logo orders take?
  • I have a question/issue with my order.
  • What is your cancellation/return/exchange policy?
  • My recipient is not getting the gift notifications, what can I do?
  • What happens if my recipient does not claim their gift?
  • Can I ship a Gift Instantly gift internationally?
  • Can I use a discount code on a Gift Instantly?

When will my gift arrive?

What is your current processing time?

Current estimated processing time: 2-3 business days for all non-custom, non pre-order products.

Gift ship speed depends on current processing time + shipping speed you've selected at checkout.

Example, if you’ve selected two day shipping, that is transit time, not processing time included. 
Processing time includes handwriting your card (if applicable) and hand packing your box in our warehouse. You will receive a tracking number via email once your order has been processed and shipped. We ship boxes out on Mondays - Fridays. During high seasonal moments, processing time can take up to 4 business days.

Please note that currently PO and APO addresses must ship via Standard Shipping (with UPS Surepost). What is SurePost Shipping? SurePost is a service provided by UPS in which packages are transported to the destination city and handed off to USPS for final delivery. Once the package is transferred to USPS, we cannot provide updates or make changes to the package delivery. 

All estimated shipping mentions on site and via email are for the mainland US; all island and international shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location. 

What is Hold for Holiday shipping and when will my order ship if I select this shipping service?

Hold for Holiday Shipping is a great option to check holiday shopping off your list early, and have your gifts shipped later! If you select "Hold for Holiday" as your shipping option, your order will ship via UPS Ground on 12/14/23-12/15/23, so that your recipient should receive their Happy Box in an estimated delivery ahead of (but close to) Christmas. 

IMPORTANT: Some products are NOT available to be shipped this way such as some third party partner individual products like singular products and all plants, on customizable/branded products, and on pre-order products. However, if you're looking for custom/branded items at a specific delivery date, we can abosultely help via our corporate team, just email us the details at corporate@happyboxstore.com. 

If you selected this by accident, please email orders@happyboxstore.com immediately to release your order earlier.

Please review shipping terms in our Terms of Service as we make no guarantees as we use UPS and cannot control shipping delays once products have left our warehouse due to weather, strikes, etc.

 

Need help with an existing order, have a product question, or need help placing a new order?

Email our team at orders@happyboxstore.com. 

Before ordering, please visit our Terms of Service & our Privacy Policy for additional information as when you order you are agreeing to these terms.

How do I track my package?

For UPS shipments, you may track your package at this website and provide the tracking number sent to you via email.

I need to change my order's shipping address, and it hasn't shipped yet.

For address changes, contact orders@happyboxstore.com immediately with your order number (HB-XXXXXX) and the changes needed. If it is something we are able to do and the order is not yet processed or shipped, we will accommodate as best we can. Note: we may not be able to accommodate a change.

I need to change my order's shipping address, and it has already shipped.

If your order has already shipped, we may be able to work with UPS to intercept your package while in transit, and change the shipping address for a fee from the carrier. Note: this is not always possible and is dependent on UPS to say if it is or is not possible, but we will try our best! For address changes, please reach out to orders@happyboxstore.com. Once confirmed with UPS that this change is possible, we will invoice you for the fee ($30) and will make necessary updates and/or changes after the invoice is successfully paid.

Do you ship internationally?

Yes, we do ship internationally for our Box Builder offering and for corporate custom orders, but prices and timeline of arrival greatly vary based on location. Note we currently are not able to offer international shipping on our Gift Instantly offering and on certain Curated gifts.

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

Order issues and fulfillment

Can I have a gift arrive on an exact date?

Not at this time! Please note, all shipping times are ranges, estimates, and are approximate and NOT guaranteed. 

What happens if my box gets returned to Happy Box due to wrong address input?

Once we receive the box back at our warehouse, we will reach out to you to provide two options:

  1. We will refund the box upon receipt minus a $10 restocking fee for labor and to discard the custom made card and the exterior box as well as any perishable items.
  2. We are able to reship the box to a NEW address for a $17 reshipping fee.

My package shows as “delivered” but I can’t find it. What should I do?

We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage. Please confirm that the shipping address provided is a correct and valid address. If you’re still unable to locate the package, contact us at orders@happyboxstore.com for further assistance with your order number.

What's your cancellation/refund policy?

Due to the custom nature of our service and labor involved, all sales are final from Happy Box. We do not issue refunds or order cancellations. 

Gift cards & discount codes

What can I use discounts on?

Discounts from SMS/Marketing Emails or Social Media can only be applied to orders placed directly on happyboxstore.com, and are only eligible on Box Builder and some Curated Gifts. They cannot be used for custom corporate concierge gift campaign orders placed with our team, on gift card orders, on Gift Instantly or on select Curated Gifts. Discounts are one-time use and cannot be layered with other promotions, and cannot be applied retroactively.

Am I able to purchase a gift card?

Yes! You will be able to purchase a gift card HERE for the following amounts: $25, $50, $75 or $100 (the link also found in the footer of our website). Please note, if you buy one gift card, we will email the gift card directly to your recipient. If you buy more than one gift card, we will send the gift cards to you via email for you to distribute as you wish. Need gift cards in BULK? Email corporate@happyboxstore.com and we can create a bulk spreadsheet of gift card codes for a $20 fee.

Where can I go to find the balance of a gift card?

You will be able to view your gift card balance HERE (link also found in the footer of our website).

Corporate Gifting

Do you make custom corporate gifts with my logo?

Yes, we do! Please review options here or email us with questions or for a custom proposal or quote. Email: corporate@happyboxstore.com. Minimums apply for custom branded options, depending on the item or type of packaging requested.

How long to custom logo orders take?

Typically, between 2-6 weeks but note it depends on the products and season. For specific questions or a quote/timeline, please email corporate@happyboxstore.com

Gift Instantly

I have a question/issue with my order.

Any issues with your order, or general questions please email orders@happyboxstore.com

What is your cancellation/return/exchange policy?

Due to the custom nature of our business and the complex logistics in working with our amazing gift partners, all Gift of Choice orders are final.

My recipient is not getting the gift notifications, what can I do?

Double check your order confirmation to ensure the email address you’ve input is correct, and email orders@happyboxstore.com if it is not. If it is correct, please ask your recipient to check their promotions and spam filters as the notifications may be stuck there. Note: we cannot control this as every mail service is different.

What happens if my recipient does not claim their gift?

The gift purchaser has 60 days from expiration date of the gift to convert the Gift of Choice credit to happyboxstore.com store credit. To do so, email orders@happyboxstore.com with your order number. After that 60 days, the gift credit will be considered abandoned and no longer able to be redeemed. 

Can I ship a Gift Instantly gift internationally?

Not at this time; we are currently only shipping to the domestic U.S. 

Can I use a discount code on a Gift Instantly?

At this time, no marketing/promotions/discount codes can be used on Gift of Choice orders.